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Careers
Bilingual Customer Service Representative
About Covarity
Covarity is a software company based in
Kitchener, Ontario that creates ground-breaking technology. We're literally changing the way financial institutions do business by automating the loan review and monitoring process. Covarity offers a challenging, dynamic, and fun work environment and the opportunity for employees to grow with a company on the rise.
Position Summary
We are looking for a Bilingual Customer Service Representative who will be responsible for processing financial statements (income statement, balance sheet, etc.) within the Covarity software system. This will involve checking the results of the systems processing against the original statements, and making adjustments and reprocessing where required.
The candidate will also be required to provide more complex customer support via phone and email, to troubleshoot the situation at hand, to update system user documentation, as required. Some client communications will be in French.
The Candidate must be available to work from 1:00PM to 9:00PM, Monday through Friday. On occasion, the candidate may be asked to work a different shift to support the needs of the business.
Success Factors
- First line of support for all in-bound customer service inquiries, via telephone, email and web.
- Commitment to provide superior customer service and display professionalism and courtesy at all times.
- Must have strong communication skills both verbal and written.
- Must have strong attention to detail skills and a commitment to quality service.
- Displays initiative to continuous improvement and learning.
- Ability to work with minimum supervision.
- Excellent troubleshooting, follow-through and execution skills.
- Ability to work in a fast-paced and deadline-driven environment.
- Actively participates in meetings and training sessions and provides suggestions for process improvement.
Qualifications
- College diploma required, preferably in the field involving work with financial statements, such as accounting, or business administration.
- College certificate in accounting is also acceptable.
- Must be comfortable using computers, particularly Microsoft Excel.
- Excellent French language ability required.
- Excellent communication skills (verbal and written) required.
- Customer Service experience required.
To Apply
Email your cover letter and resume in confidence to hr@covarity.com specifying the title of the position you are applying for in the subject line of your message. Please be sure to provide some insight into your initiative, skills and achievements.
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