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Technical Writer
About Covarity
Covarity is a software company based in
Kitchener, Ontario that creates ground-breaking technology. We're literally changing the way financial institutions do business by automating the loan review and monitoring process. Covarity offers a challenging, dynamic, and fun work environment and the opportunity for employees to grow with a company on the rise.
Position Summary
We are looking for a Technical Writer who will be responsible for maintaining task-based procedural and reference documentation for external clients. You will be expected to develop user guides, training documentation. As well as develop and maintain online help resources.
Responsibilities
- Develop and maintain clear and concise reference and tutorial documentation in various formats and in compliance with internal standards.
- Develop relationships within cross-functional departments, interface with members of the development and QA teams.
- Work with Marketing Communications to develop/establish a standardized format for documentation and training collateral.
- Create and maintain product documentation for end users.
- Produce training manuals and training videos for internal/external clients.
- Analyze and understand product features, technical specifications, and user interfaces.
- Provide recommendations re: usability improvements.
- Define scope of work, estimate project tasks, and update schedules.
- Complete tasks on time.
- Edit and provide quality assurance on all documentation and training collateral.
Qualifications
- 3 to 5 years experience in technical documentation/communication experience or an equivalent.
- Post secondary education in a related discipline.
- Experience with documentation production and supporting systems/standard publishing tools.
- Experience with multimedia programming an asset.
- Experience with user/task analysis and usability testing an asset.
- French language skills and/or experience with product localization.
- Excellent presentation and communication skills (oral and written) in English and French.
- Ability to gather information from a variety of sources including development, product management, in order to clearly convey it in a written form.
- Excellent organizational and project management skills to complete multiple projects and competing tasks within tight deadlines.
- Familiarity with revision control systems an asset.
To Apply
Email your cover letter and resume in confidence to hr@covarity.com specifying the title of the position you are applying for in the subject line of your message. Please be sure to provide some insight into your initiative, skills and achievements.
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