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Careers
Helpdesk Support Technician
ABOUT COVARITY:
Covarity is a software company based in
Kitchener, Ontario that creates ground-breaking technology. We are literally changing the way financial institutions do business by automating the loan review and monitoring process. Covarity offers a challenging, dynamic, and fun work environment and the opportunity for employees to grow with a company on the rise.
Job Summary:
The Helpdesk Support Technician is the primary point of contact for all end user IT related problems and requests.
Duties and Responsibilities:
Respond to end user requests via the helpdesk ticketing system. Such requests may deal with, but not be limited to:
- Troubleshooting desktop/laptop hardware and application (Windows XP & Office 2003, etc) issues
- Email connectivity issues
- Installation of hardware add-ons and applications
- Network connectivity issues (wired and wireless)
- Printer hardware and connectivity issues
- Blackberry support
Projects including:
- Ghosting and deployment of new computer systems
- Research/analysis of new technologies and ongoing issues
Required Skills and Abilities:
- Ability to prioritize tasks and manage time efficiently
- Excellent communication (written and oral) and interpersonal skills
- Strong grasp of troubleshooting principles
- Familiar with desktop/laptop hardware
- Familiar with network practices and concepts
- Windows XP and Office 2003 installation, configuration and support
Education and/or Experience:
- 2-year + of support experience preferred, but education and certifications will be considered
- MCDST, MCSE, A+ and CCNA certifications a definite asset
- Experience with Windows Server 2003 an asset
- Familiarity with helpdesk tracking systems an asset
Other:
- Occasional evening and weekend work may be required
To Apply
Email your resume and cover letter in confidence to hr@covarity.com specifying the title of the position you are applying for in the subject line of your message.
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